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Tel: +44 (0) 1985 840038
4Ground Ltd, Unit 35 Deverill Rd Trading Estate, Deverill Road,
Sutton Veny, Warminster, Wiltshire BA12 7BZ
Company Number: 07783782    VAT Number: 177 683 752
Tel: +44 (0) 1985 840038    Email:
FAQs


Payment Procedure
You may pay by credit/debit card, or PayPal.  With credit/debit card payment we never take your money for an order until the actual time that order is picked, packed and ready for dispatch to you (though this is often the same day as you ordered).


Customer Satisfaction To The Best Of Our Ability
We do not cut costs, corners or our customer service, if dissatisfied simply return your complete order as new and we will give you the full value of the returned goods within seven days of their return, no questions asked!


My Kit Doesn’t Look The Same As The Picture?
Sometimes you may find that your kit doesn’t look quite the same as the picture on the website, the colour may be slightly different or there may be more or less burning residue than in the photo.  This is because MDF is a natural material and due to variations in the wood (resin content, density etc.) this will effect both the paint and the leveling of burning differently.  Please be aware of this when ordering.


Minimum Order Value UK DELIVERY
We have no minimum order value for UK delivery, so if you want just one small item that’s fine by us. Postal Costs will apply at either £3 with Royal Mail or £6.00 with Courier Post (UK only).


Order Processing Time
All orders may take up to 10 working days to be dispatched (please note we class working days as Monday to Friday) although orders are usually dispatched within 5 to 7 working days, often the same day (please note we work from Monday to Friday so if you order Friday afternoon the very earliest it will leave with the post is Monday afternoon the next week).  You may at any time enquire about the lead time of your order; we will get back to you with a tracking location upon enquiry if you have used the Courier Post option (please note both postal options take the same time for us to dispatch).


NON UK DELIVERY
We have no minimum international order value, so if you want just one small item that’s fine by us.


EU member states free shipping from £55.00

1/ Orders up to £54.99 will be charged shipping at £13.00 and sent via UK Royal Mail postage untracked and uninsured
(*Please Note*).
2/ Orders over £54.99 will be shipped FREE and sent via tracked and insured UPS services.
3/ Any order below £54.99 can be upgraded to UPS at a cost of £20.00 (£7.00 more than the default setting) this is tracked
and insured. With tracked and insured shipping, we can let you know where your order is at all times - from when it leaves
our warehouse to when it gets to you.


USA free shipping from £70.00

1/ Orders up to £69.99 will be charged shipping at £20.00 and sent via UK Royal Mail postage untracked and uninsured
(*Please Note*).
2/ Orders over £69.99 will be shipped FREE and sent via tracked and insured UPS services.
3/ Any order below £69.99 can be upgraded to UPS at a cost of £25.00 (£5.00 more than the default setting) this is tracked
and insured. With tracked and insured shipping, we can let you know where your order is at all times - from when it leaves
our warehouse to when it gets to you.


Rest Of The World shipping free from £90.00

1/ Orders up to £89.99 will be charged shipping at £20.00 and sent via UK Royal Mail postage untracked and uninsured
(*Please Note*).
2/ Orders over £89.99 will be shipped FREE and sent via tracked and insured UPS services.
3/ Any order below £89.99 can be upgraded to UPS at a cost of £30.00 (£10.00 more than the default setting) this is tracked
and insured. With tracked and insured shipping, we can let you know where your order is at all times - from when it leaves
our warehouse to when it gets to you.

4Ground Ltd reserve the right to change the postage rates as and when it see fits without notice.
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